Refund policy

I want you to love what you ordered. If something isn't right, here's how we'll fix it.

30-day returns (non-food items)

Unopened, unused non-food items in their original condition can be returned within 30 days of delivery for a full refund. Just email welcome@rachelscottagemarket.com with your order number first so I know it's coming.

Food items

Because everything is baked and made fresh just for you, all food sales are final — with one exception: if your treats arrive damaged or your order is incorrect, email me within 7 days of delivery (a photo helps!) and I'll make it right with a replacement or refund.

How refunds work

Once I receive and inspect your return, I'll issue your refund to your original payment method within 7 business days. You'll get an email confirmation when it's processed.

Return shipping

Return shipping is on you — unless your order arrived damaged or incorrect, in which case I've got it covered.

Monthly Cottage Box subscriptions

Subscription changes and cancellations are covered in our Cancellation Policy.